Client
Commonwealth Bank of Australia (Commbank) is a national-scale banking institution, renowned for its extensive network and comprehensive range of financial services. The partnership between Commbank and Fast Track Communications (FTC) spans over 12 years, built on a strong foundation of trust and reliability. This longstanding relationship has allowed FTC to play a crucial role in Combank’s technological advancements and operational efficiency.
Location
Australia wide.
Project Specification
Fast Track Communications partnered with Commbank to manage a series of projects under the ‘Branch Works’ initiative. This involved delivering ongoing, managed, and scheduled updates, maintenance, and improvements for Commbank branches nationwide.
Outcome
The main objective of this project was to ensure that any problems encountered by Commbank were resolved swiftly. This involved a multitude of small, yet critical, tasks that ultimately resulted in the smooth operation of Commbank’s branches.
The ‘Branch Works’ initiative had a significant impact on Commbank’s operations, enhancing the efficiency, reliability, and scalability of their branch technology infrastructure. While there were hundreds of small quantifiable points of success, the larger impact was evident in Commbank’s positive infrastructure reputation across Australia. FTC’s consistent and high-quality service contributed to this reputation, ensuring that Commbank could continue to operate smoothly and maintain its competitive edge in the banking industry.
The project was completed on time and within budget, leaving both parties highly satisfied with the results. The collaboration between Commbank and Fast Track Communications is a prime example of how important reliable partnerships are in achieving premium results. FTC’s ability to adapt and deliver tailored solutions was crucial in supporting Commbank’s mission to provide top-tier banking services across the nation.
Process
Fast Track Communications’ strong network of qualified and vetted independent technicians enabled the team to take the lead in organising and providing local technicians to complete various works across Australia, including:
- Branch relocation works
- Branch decommission works
- Digital merchandising works
- Equipment installation works
- Patching works
- Issue investigation related to IT equipment/cabling
- Removal of redundant equipment
- Storage and management of IT equipment at FTC office
- Equipment dispatches from stock held at FTC office
- Branch cellular reading surveys (for Wi-Fi reception)
- Branch booster installation (to improve Wi-Fi reception)
Commbank’s branches are widespread across Australia, covering a vast area including remote locations. Establishing our network of technicians to cover this extensive region required precise and strategic coordination. To avoid business disruptions, we carefully planned and managed a strict operating schedule, often requiring work to be carried out on weekends or in the early morning hours before a branch opened. Despite these challenges, FTC’s adaptability and commitment to meeting stringent requirements were key to the project’s success.v
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